How can we help?
We're here to get you back into orbit. Choose the channel that works best for you, or browse our FAQ below.
Live Chat
For Pro & Max members during business hours.
In-app chat (coming soon)Help Center
Guides, tutorials, and FAQs for every feature.
docs.orbitos.co (coming soon)Response Times
Free plans: 48h. Pro: 24h. Max: 4h.
Central Time (Houston)Frequently Asked Questions
Quick answers to the most common questions.
How do fees work?
Orbit charges a small platform fee on each sale you make through the platform — 15% on Free, 10% on Pro and Max. It's deducted automatically before your payout and covers hosting, AI, payments, and support. No hidden fees.
Can I cancel my subscription anytime?
Yes. You can downgrade or cancel from your account settings at any time. Your access continues until the end of your current billing period. We do not prorate partial months.
Is my business idea safe?
Absolutely. Your business data, product ideas, and all generated content belong to you. We do not share, sell, or use your intellectual property for any purpose other than operating the Platform on your behalf.
What payment methods are supported?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) for subscription payments. Payouts to sellers are processed via bank transfer (ACH) to your linked US bank account.
Can I use Orbit outside the US?
Orbit is currently optimized for US-based professionals. International expansion is on our roadmap for late 2026. Sign up for our waitlist to be notified when we launch in your country.
Getting Started
New to Orbit? Here's how to get up and running fast.
Step 1: Complete Your Profile
Tell us about your skills, profession, available hours, and city. This helps our AI match you with the most relevant side-hustle opportunities.
Step 2: Run Your First Scan
Use the AI Opportunity Scanner to discover business ideas tailored to your background. Each scan analyzes market demand, competition, and earning potential.
Step 3: Build Your Business
Select an opportunity and launch a Workspace. Orbit will guide you through naming, branding, product creation, and launching your storefront.
Step 4: Make Your First Sale
Your built-in storefront is live immediately. Share your link, use our content engine for marketing, and start earning. Payouts are processed weekly.
Still need help?
Our team is standing by. For the fastest response, include your account email and a detailed description of your issue.
Contact Support