Refund Policy
Last updated: July 17, 2026
1. Bookings (1-on-1 consultations)
When you pay for a booking, funds are held by Stripe until after the session.
- Full refund — if you cancel more than 24 hours before the confirmed session time, or if the expert cancels or fails to show.
- 50% refund — if you cancel between 24 and 2 hours before the session.
- No refund — cancellations within 2 hours of the session, or after the session begins, are non-refundable except in the case of a verified platform outage.
- Quality disputes — if the session took place but the expert clearly did not deliver what was promised, request a refund from the booking within 7 days. We review each case individually and may issue a full or partial refund.
2. Products & digital goods
Digital products sold on Orbit are eligible for a full refund within 14 days of purchase if the product was not delivered as described or if you have not consumed the majority of the content. Refund requests after 14 days, or for products that have been substantially downloaded or used, are considered on a case-by-case basis.
3. Subscriptions (Pro / Max plans)
Subscriptions renew automatically at the end of each billing period. You can cancel any time from your billing portal — you will keep access until the end of the current period. We do not issue partial-month refunds for unused subscription time.
4. How to request a refund
Open the booking or purchase in your dashboard and use the "Request refund" button. Refunds are issued to the original payment method within 5-10 business days. For anything else, email support@orbit.app.
5. Chargebacks
Before initiating a chargeback with your card issuer, please contact us — we can usually resolve issues faster and without impact to your account. Fraudulent chargebacks may result in account suspension.
6. Platform fees
When a refund is issued, Orbit's platform fee for that transaction is also refunded proportionally. Expert payouts already sent are reversed via Stripe Connect.
This policy is part of our Terms of Service.